Terms and Conditions of Service

By engaging SACRED SOULS CONSULTANTS PTY LTD T/A WILLETTON COMPUTERS ("the Company") for sale, repair, or service of equipment, the customer ("the Customer") agrees to be bound by the following Terms & Conditions of Sale & Service:

1. Definitions

• "The Company" refers to Willetton Computers and/or any of its parent or sister companies or authorized agents.
• "The Customer" refers to the individual, company, organization, or identity engaging the Company for service, repairs, or upgrades of equipment.
• "The equipment" refers to a computer, desktop computer, laptop, tablet, phone, or any other technology submitted for repairs.

2. Obligation-Free Quotes & Acceptance of Terms

The Company provides obligation-free quotes, which may be delivered verbally, via text message, or via email. The Customer is under no obligation to proceed with the job after receiving a quote. However, the Customer is deemed to have accepted and agreed to be bound by these Terms and Conditions of Sale and Service upon the occurrence of any of the following, whichever occurs first: (a) leaving equipment with the Company for assessment, repair, or service; (b) providing verbal, written, or electronic approval to proceed with a job; (c) making any payment, whether full or partial, for services or goods; or (d) accepting delivery of any goods or equipment from the Company. Once accepted, these Terms and Conditions remain binding for the duration of the engagement and any subsequent related services.

3. Customer Data Retention & Privacy

The Company adheres to strict guidelines regarding customer data retention and privacy. The Company will not release any private customer information, including equipment data, to any individual, company, corporation, organization, or identity. For "Data Recovery Jobs" or "Data Handling Jobs," customer data is handled carefully and securely. Data is completely deleted from the Company's servers or backup disks after job completion, with deletion potentially taking up to 90 days from the job completion date.

4. Additional Faults and Repairs

The Customer acknowledges that during the repair process, additional faults requiring repair may be discovered. The Company will make reasonable efforts to notify the Customer of such faults and seek approval for their repair, which may incur additional charges. The Customer agrees to pay all incurred costs, including those for repair or service of any additional faults. If the Company is unable to contact the Customer within seven (7) business days using the contact details provided, the Company may, at its sole discretion, either proceed with necessary repairs or return the equipment in its current state. In either case, the Customer remains liable for all diagnostics fees, labour charges, and any parts already ordered or installed.

5. Installed Software & Licenses

The Customer warrants that they possess appropriate licenses for all software installed on equipment submitted for repair. The Company accepts no liability if repair work results in software product re-activations or loss of any software.

6. Insurance Reports & Charges

For insurance-related jobs, the Customer agrees to pay a fee of $180 plus GST for equipment assessment and report generation. The report is provided to the owner and the insurance company for claim processing. The Company is not responsible if the insurance company denies the claim after reviewing the generated report.

7. Accidental Data Loss

The Company exercises reasonable care and takes reasonable precautions when handling customer equipment and data during service, upgrade, or repair. However, the Customer acknowledges that repair and service procedures inherently carry a risk of data loss, and the Company is not liable for any data loss that occurs despite reasonable precautions being taken. By submitting equipment for service, the Customer acknowledges that they have been advised to maintain their own independent backups of all data prior to submitting equipment and that they have had reasonable opportunity to do so. The Customer releases the Company from any claims, demands, or liabilities arising from data loss during or as a consequence of the repair or service process.

8. Fees & Charges

Approximate costs for repair, upgrade, or service are generally quoted prior to job acceptance. Any changes or additions to costs will be communicated to the Customer for approval, which may be verbal, via telephone, text message, or email. If no cost indication is provided, repair and service jobs are billed at $110 plus GST per hour, excluding parts or equipment replacement costs. A minimum assessment/diagnostics fee of $80 applies to all repair and service jobs. For warranty work where the manufacturer determines the fault is outside warranty terms, the Customer remains liable for repair costs or fault assessment labor charges.

9. Same Day Service Policy

The Company aims to provide same-day service, with most jobs targeted for completion on the same day. However, all timeframes provided by the Company are estimates only and do not constitute a guarantee of completion by any particular date or time. Delays may occur due to circumstances including, but not limited to, parts availability, supply chain disruptions, workload volume, or unforeseen technical complications. The Customer accepts that such delays may occur and acknowledges that they have no entitlement to compensation, discount, or refund solely on the basis of delayed completion. The Company will make reasonable efforts to notify the Customer of any anticipated delays.

10. "No Fix Means No Charge" Policy

The Company operates a "No fix means No charge" policy, meaning if the Company cannot resolve the equipment issue, no service charges will be applied. This policy does not apply to parts installed or used in the repair process, for which the Customer agrees to pay. This policy also does not apply to jobs for which a price was previously quoted and accepted by the Customer. In such cases, the Customer is liable to pay for services as per the provided quote. In the event of a pricing dispute, the Company's quoted price shall be considered final and binding, and the Customer waives any right to dispute the quoted amount after having accepted the quote, whether verbally, in writing, or by conduct.

11. Possession of Equipment & Repairer's Lien

By submitting equipment for repair, upgrade, or service, the Customer grants the Company a right of possession and a repairer's lien over the equipment for the duration of the engagement. The equipment remains the property of the Customer at all times; however, the Company shall retain possession of the equipment until the advised repairs, upgrades, or services are completed and all outstanding charges have been paid in full. The Customer acknowledges and agrees that the Company is entitled to exercise its repairer's lien and withhold the equipment if the Customer fails to make payment for services rendered, parts supplied, or any other charges incurred. The Customer accepts full responsibility for the consequences of such non-payment and releases the Company from any liabilities whatsoever arising from the exercise of this lien.

12. Payments & Debts

The Customer agrees to pay for all repairs and/or service costs, including costs for installation of any new equipment parts or software, at the time of or before pickup of the equipment. In case of non-payment by the Customer or in the event of a payment or cost dispute, the Customer also agrees that the equipment will not be released back to the Customer. The Customer takes complete responsibility for all the consequences arising out of the dispute or non-payment. In such cases, the Company will move the equipment into storage until full payments have been made by the Customer. The Company will provide written notice (via email or SMS to the Customer's last known contact details) at least fourteen (14) days prior to any sale of equipment. If the Customer does not make full payment within ninety (90) days of the completion of the service or repair, the equipment may be sold by the Company to recover all outstanding costs, including but not limited to service charges, parts costs, and any storage fees incurred. Any surplus from such sale, after deducting all amounts owed to the Company, will be held for the Customer for a period of thirty (30) days, after which it shall be forfeited.

13. Rights to Repair & Acceptance of Work

The Company undertakes to use reasonable skill and care in performing all repair and service work in accordance with industry standards. The Customer acknowledges that any dispute regarding the quality or completeness of work must be raised in writing within seven (7) days of the Customer collecting or receiving the equipment. If the Customer collects the equipment and uses it without raising a written complaint within this period, the work shall be deemed accepted as satisfactory. The Customer expressly waives all claims against the Company for any damages to the equipment that are incidental to the technical support and services rendered by the Company.

14. Refunds for Rendered Services

For services already rendered, the granting of a refund for a repair or service job is at the sole discretion of the Company. In the event that a refund is issued, it will be processed via the original payment method within fourteen (14) business days. The granting of a refund does not constitute an admission of fault, liability, or wrongdoing by the Company. The Customer agrees that by accepting such refund, they hereby fully and irrevocably release the Company from any and all further claims, demands, actions, or causes of action that may or may not arise in the future, whether known or unknown, arising out of or in connection with the repair or service job for which the refund was provided.

15. Customer Conduct & Abusive Behaviour

The Company is committed to providing a safe and respectful working environment for all staff. The Customer agrees to treat all Company staff, contractors, and representatives with courtesy and respect at all times. The Company reserves the right to refuse service, terminate any existing service agreement, or request immediate collection of equipment if the Customer engages in any of the following behaviour towards any member of staff:

• Verbal abuse, including but not limited to yelling, swearing, insults, or derogatory language.
• Threats of any kind, whether physical, legal, or otherwise intended to intimidate.
• Harassment, bullying, or any form of discriminatory behaviour.
• Physical aggression, intimidation, or any behaviour that causes staff to feel unsafe.
• Persistent unreasonable demands or behaviour that disrupts normal business operations.

In the event that service is terminated due to abusive behaviour, the Customer remains liable for all costs incurred up to and including the point of termination. The Company will request the Customer to collect their equipment within 7 days of termination. The Company's "No Fix Means No Charge" policy does not apply where service has been terminated due to customer misconduct. The Company may, at its sole discretion, permanently refuse to provide future services to any Customer who has engaged in abusive behaviour towards staff.

16. Payment Processing & Card Surcharges

The Company uses Square as its third-party payment provider for processing card payments, both in-store and online. Square is an independent payment processing service and is not affiliated with, owned by, endorsed by, or a partner of Willetton Computers in any way. Square is solely engaged as a payment processor to facilitate card transactions on behalf of the Company.

Card payments are subject to a processing surcharge: 1.4% for in-store card payments and 1.8% for online and virtual terminal payments. Afterpay & Humm payments are subject to a surcharge of 6% + 30 cents per transaction. These surcharges are automatically calculated and added to the transaction total at the time of payment. The Customer acknowledges and accepts the applicable surcharge when choosing to pay by card, Humm Payments or Afterpay.

Any disputes, chargebacks, or issues relating to the card payment processing itself are subject to Square's own terms and conditions, and the Company accepts no liability for any failures, delays, or errors caused by Square's payment processing systems. The Company is not responsible for any fees, charges, or penalties imposed by Square on the Customer's financial institution.

Customers who wish to avoid surcharges may pay via cash, PayID, or direct bank transfer (Internet Banking). Alternative payment instructions will be provided on the invoice or upon request.

17. Refurbished Equipment Warranty

All refurbished computers, laptops, and components ("Refurbished Equipment") sold by Willetton Computers are provided with a limited warranty period of three (3) months, commencing from the date of purchase ("Warranty Period"). During the Warranty Period, Willetton Computers warrants that the Refurbished Equipment shall be free from defects in materials and workmanship under normal and intended use in accordance with the manufacturer's specifications.

This warranty shall not apply to, and Willetton Computers expressly disclaims liability for, any defect, failure, or damage arising from or attributable to: (a) misuse, abuse, or negligence; (b) accidental or intentional physical damage; (c) exposure to liquid, moisture, or excessive heat; (d) electrical surges, power fluctuations, or inadequate power supply; (e) unauthorised repair, modification, or alteration by any party other than Willetton Computers; (f) use of incompatible or non-approved accessories, peripherals, or software; or (g) software-related issues, including but not limited to operating system corruption, malware, or third-party application conflicts.

To make a claim under this warranty, the purchaser must present valid proof of purchase and return the Refurbished Equipment to Willetton Computers for inspection. Upon verification of a valid warranty claim, Willetton Computers shall, at its sole and absolute discretion, elect to repair, replace, or issue a store credit of equivalent value for the defective item. Any replacement parts or components may be new or refurbished of comparable quality.

This warranty is non-transferable and extends solely to the original purchaser. This warranty does not exclude, restrict, or modify any rights or remedies available to the consumer under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), and is provided in addition to any statutory guarantees that may apply.

Storage Devices (SSD/HDD) — Data Disclaimer: Solid State Drives (SSDs) and Hard Disk Drives (HDDs) supplied or installed as part of a repair, upgrade, or refurbished equipment sale are covered under their respective manufacturer's hardware warranty for defects in materials and workmanship only. This warranty does not extend to the recovery, preservation, or integrity of any data stored on the device at the time of failure. The Company accepts no responsibility or liability for any loss of data resulting from storage device failure, corruption, or malfunction, howsoever caused. It is the Customer's sole responsibility to maintain regular and independent backups of all personal, business, and important data. Customers should not rely on any single storage device as the sole repository for critical information.

18. Limitation of Liability

To the maximum extent permitted by applicable law, the Company's total aggregate liability in respect of any claim or series of related claims arising out of or in connection with any service, repair, sale, or supply of goods shall be limited to the total amount paid by the Customer for the specific service or product giving rise to the claim. Under no circumstances shall the Company be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of business, loss of data, or loss of goodwill, howsoever arising, even if the Company has been advised of the possibility of such damages. Nothing in this clause excludes, restricts, or modifies any rights or remedies, or any guarantee, warranty, or other term or condition implied or imposed by any legislation which cannot lawfully be excluded or limited, including the Australian Consumer Law.

19. Governing Law & Jurisdiction

These Terms and Conditions are governed by and shall be construed in accordance with the laws of the State of Western Australia and the Commonwealth of Australia. The Customer irrevocably submits to the exclusive jurisdiction of the courts of Western Australia and any courts entitled to hear appeals therefrom in respect of any proceedings arising out of or in connection with these Terms and Conditions. The Customer waives any objection to proceedings in such courts on the grounds of venue or on the grounds that proceedings have been brought in an inconvenient forum.

20. Updates to Terms & Conditions of Sale & Service

These Terms & Conditions of Sale & Service were updated in March 2026 and are subject to change without prior notice to the Customer. Any changes to these Terms and Conditions shall apply to new jobs accepted after the date of the update. Jobs already in progress at the time of any update shall remain governed by the Terms and Conditions in effect at the time the job was accepted by the Company.

21. Company Legal Information and Details

SACRED SOULS CONSULTANTS PTY LTD T/A: WILLETTON COMPUTERS

Business Address: Unit 1, 7 Yampi Way, Willetton, WA 6155

Phone: 08 6383 6565

ABN No: 66 632 370 739